Where is the store located?
We are a food delivery business only and do not offer pick up at our commercial kitchen. We bring your order right to your doorstep, whether at home or work. Delivery is free. Due to COVID-19, we offer contact-free delivery and wear masks upon arrival.
What are your hours of operation?
We are open for delivery between 7am- 6pm, every day except on Tuesday's. We are closed on Tuesday's and some holidays. Follow our social media @acaibowlpack on Instagram and Facebook for schedule updates and changes.
How can I place my first order?
We are so excited for you to try our products! We know you'll love them. First, head over to the 'Order Online' page. Select the products you would like to try including the bases and toppings for each bowl. Complete your order by adding on a delicious drink. You save more with our bundle pack and trio pack deals. Next, enter the delivery address and select the day/ time for delivery. Enter your billing and payment information. Leave the rest to us!
Why does it take 65+ to receive my order?
We take pride in our products and our process to provide the best food and drinks with each order. We try our best to be as fast as we can, however we are not a fast food restaurant. Each item is made with fresh quality ingredients and love.
Can I add a tip to my order?
Yes, we greatly appreciate the support! You may leave a tip during checkout right after you enter your payment information. There is a section to add a tip of any amount with your order. Thank you!
I placed an order and need to make changes.
If you placed an order and need to make any changes, please contact us right away by email at email@example.com, online chat through our website, or DM us on Instagram @ AcaiBowlPack. If the order is scheduled for ASAP, it is best to contact us through the online chat since we see those as we are prepping orders.
How do I store the custom bowls and drinks?
You purchased a bundle pack, now what? The containers we use for our 16oz custom bowls can be stored safely in your freezer. We recommend keeping the bowls in the freezer until ready to consume. Once ready to enjoy, take bowl out of the freezer and thaw for about 20-30 minutes (depending on your toppings, time may vary).